Muscle + Truck
Moving can be stressful. That’s what makes our Muscle + Truck service such a good option. We take care of the truck, padding, wrapping, securing, transporting and unloading on moving day. But, before all of that, we work with you to determine the best plan. We know everyone’s needs are a little different and no two moves are the same.
Small to Big Moves
Buying furniture or a large item on Facebook Marketplace, Craigslist or from the store and need help getting it home? No service is too small!
Need help with a smaller move from a Studio, Dorm, 1-Bedroom? Our professionally-trained Muscle Movers are ready to help!
The larger the move, the more variables there are. That’s why we recommend on-site estimates or virtual walkthroughs for 3-bedroom homes or larger. The more we know, the better we can set you up to have a successful, smooth service.
Moving an entire office is no small feat. It requires planning and coordination. That’s where we come in. Our Senior Relocation Strategist will work with you to get a clear scope of the project, and prepare an action plan – complete with a personalized and accurate estimate.
HOW IT WORKS
Our Muscle Movers arrive, introduce themselves and while the service lead goes over the initial paperwork the other Muscle Movers will begin prepping items. Once the paperwork is complete, they do a walkthrough of your space with you to get a better understanding of your project.
After the initial paperwork and a walkthrough, our Muscle Movers will continue to prep items that need to be prepped and start loading the back of our truck. During this stage the Muscle Movers will check in regularly.
Once all the items on your inventory list are loaded and secured, our Muscle Movers will transport the load to your other location(s) and begin unloading and placing items. Once the service is complete, we will ask for a few more signatures and payment.
About Our Billing
Our services are charged at an hourly rate, but also include a one-time travel fee.
The hourly rate starts when our Muscle Movers arrive at your first location and stops when they are finished with your service. This means the time between your two locations will be billed at our hourly rate.
The one-time travel fee is calculated ahead of time, communicated during your booking conversation, and is based on the miles our crew will need to travel on the road to get out to your first location and back from your final location. With our crews travelling all over the state, this is the fairest option we’ve come up with. We don’t want you paying more money for travel because the service before yours happened to finish in Duluth or they got caught in traffic.
Can I Ride in the Truck?
For liability reasons we are not able to provide transportation for any customers.
What If Something Doesn't Fit?
Aside from a car, it’s rare we come across anything that doesn’t fit in our trucks. During all booking conversations we require an inventory and our experienced Moving Consultants will ask any additional questions necessary, if one of your items might cause any difficulty.
The inventory list is our best tool for setting your service up for success, both for the sake of understanding the quantity of items as well as the size and difficulty of your items.
What If I Have My Own Truck?
If you are looking for a service that allows you to provide the transportation for your items, you will want to look at our Just the Muscle option.
If you would like to use one of our trucks and one of your own, please just communicate that to our Moving Consultants. They should be able to work through the important details with you regarding a situation like that.
Do You Have a Minimum?
Our Muscle + Truck option has a 2-hour minimum. We have an alternative, smaller-vehicle option for smaller services with a 1-hour minimum, but our availability for that type of service is limited.
What If I Have Multiple Stops?
That’s totally fine! Please just communicate it to your Moving Consultant so they can include the information in the notes to our Muscle Movers and make sure to consider those details in putting together your estimate. We do services that involve more than 2 locations often.
Can You Hold My Items for a Few Hours? Overnight?
Overnight holds are no stranger for us. We have a unique storage option that allows us to easily accomodate services that require we hold items over night.
As for situations that require we hold your items for a few hours during a home closing or something similiar, our solutions vary based on our schedule on that particular day. It’s certainly something we can accomodate, but it’s best to discuss directly with our Moving Consultants.
Will You Help Me Pack?
Putting items into boxes is primarily reserved for our packing service. However, if some amount of packing is discussed and agreed upon during your booking conversation, we can help with some simple packing during a Muscle + Truck service.
If our Muscle Movers arrive to find that you need help packing items they were not expecting to pack, it will impact the expected service time and may result in our Muscle Movers either not being able to move all the items on your inventory list, or our Muscle Movers not being able to help pack.
Parking Around Me Is Difficult
We’ve had the luxury of parking our trucks on mile-long gravel driveways and overcome the congestion of downtown parking many times.
If any of your locations require our Muscle Movers to use street parking and you know that street is particularly hard to find a nearby spot for a car, let alone a 26′ box truck, we recommend reaching out to the local authorities to have meters hooded or temporary no parking signs placed. For your convenience, here is a link to information pertinent to Minneapolis and St. Paul streets.
When You're Not Sure Something Will Fit
There are times when a furniture item will not fit where you want it to go. The most common situations where this happens are with couches, large bed headboards, and queen sized box springs going around tight corners and up stairs with low clearance.
You can measure your items and the space they are moving through to see if they will fit in advance. Keep in mind that the clearance of a staircase with a sloped ceiling is not from the ceiling straight down. You should measure from the lowest part of the ceiling at a 45 degree angle down to the stairs.
Queen box springs can be tilted at an angle to get a little more clearance, but many smaller houses with converted attic bedrooms will not fit a queen box spring up those stairs. You can purchase queen box springs that come in 2 small pieces if necessary, and many modern bed designs don't use box springs at all. King beds always use 2 twin box springs and should fit, though the mattress may need to be folded and forced up the stairs, which is not recommended for mattresses with metal springs in them.Couches are more difficult to judge because they are a unique shape that can be lifted and twisted around corners that at first seem too tight. The legs of the couch should be removed if possible to give the item more clearance. Some refrigerators, freezers and exercise equipment may also not fit in some spaces, like down narrow basement stairways.
If there is a questionable turn that, even after measuring, you aren't sure your couch will fit around, we recommend that you have a backup location for the couch to go in case it doesn't fit. If your home has a walk-out basement we may be able to bring an item through that door instead of moving it down the stairs.
Our movers are experts at fitting items through tight spaces, so if it is possible we will get it there. We will not, however, hoist items up to balconies or use ladders to bring items to an upper level. If it is a really tight fit and our movers think that we may damage the item or the home while moving, we may require a risk of damage acknowledgement to be signed.