Are You Insured?
Yes, we are bonded, licensed and insured. We meet all MNDOT insurance requirements of professional moving companies in Minnesota. You can request a copy of our insurance policies by contacting our office. The Muscle Movers are employees of College Muscle Movers, LLC and are covered under our worker compensation insurance.
Are you licensed?
Yes, we are licensed in Minnesota to move household goods. Our license number is #373531.
Should I tip the Muscle Movers?
Tipping is not necessary, but is greatly appreciated. If our Muscle Movers go beyond your expectations, gratuity is gladly accepted.
What payment methods do you accept?
We accept Visa, Mastercard, Discover and cash. We also accept checks and purchase orders.
Will the Muscle Movers help disassemble/reassemble and arrange my furniture?
Yes! Our Muscle Movers are knowledgeable in basic disassembly/reassembly and able to arrange furniture and place boxes in requested locations. However, for liability and insurance reasons, we are unable to disassemble cribs and bunk beds, among a handful of other items.
Do I need to empty the drawers on my dresser?
While it is not absolutely necessary, we STRONGLY recommend you do. Leaving clothes in the dresser will make the item much heavier and more difficult to handle for our Muscle Movers. This can lead to undesired damage and can slow the move down more than having a few extra boxes of clothes.
Do you require a deposit or retainer fee?
We require a retainer that is equal to the minimum hourly cost plus the flat travel fee in order to secure a reservation on our calendar. We consider the retainer payment a mutual promise between us and our customers; we promise to be 100% committed to you, and we reasonably expect that you intend to use our services or notify us of cancellation within an appropriate amount of time.
The retainer is fully refundable with at least three (3) days notice of cancellation. Within three (3) days of your reservation you may still reschedule your move, subject to our availability, and your retainer will transfer with your new reservation. The retainer becomes non-refundable within 24 hours of your reservation because, by that point, we have most likely lost the ability to reschedule a new customer in place of your reservation.
The retainer fee is due upon securing your reservation and can be paid over the phone with a Visa, MasterCard, or Discover. We can also accept check or cash mailed or delivered to our office but prefer a credit card if available.
What are your rates?
Check out our services section for more information on moving rates and services we offer, or fill out a contact form to look at our prices.