Frequently Asked Questions
Are you Insured?
Yes, we are bonded, licensed and insured. We meet all MNDOT insurance requirements of professional moving companies in Minnesota. You can request a copy of our insurance policies by contacting our office. The Muscle Movers are employees of College Muscle Movers, LLC and are covered under our worker compensation insurance.
Are You Licensed?
Yes, we are licensed in Minnesota to move household goods. Our license number is #373531.
What precautions are you taking in regards to COVID-19?
Learn more here.
Should I tip My Movers?
Tipping is greatly appreciated by our Muscle Movers. If they work hard for you, show them your appreciation by including gratuity.
What payment methods do you accept?
Will the Muscle Movers help disassemble, reassemble or arrange my furniture?
Yes! Our Muscle Movers are knowledgeable in basic disassembly and reassembly, and are able to arrange furniture and place boxes in requested locations.
Do I need to empty the drawers on my dresser?
While it is not absolutely necessary, we STRONGLY recommend you do. Leaving clothes or other items in the dresser will make the item much heavier and more difficult to handle for our Muscle Movers. This can lead to damage and slow the move down more than having a few extra boxes of clothes.
Do you Require a deposit?
Yes – we require a deposit to reserve time on our calendar. It is equal to the service minimum plus our one-time travel fee.
We consider the deposit a mutual promise between us and our customers; we are 100% committed to you, and we reasonably expect that you intend to use our services or notify us of cancellation within an appropriate amount of time.
The deposit is fully refundable with at least three (3) days notice of cancellation. Within three (3) days of your reservation you may still reschedule your move, subject to our availability, and your deposit will transfer with your new reservation. It becomes non-transferable within 24 hours of your reservation because, by that point, we have most likely lost the ability to reschedule a new customer in place of your reservation.
The deposit is due upon securing your reservation and can be paid over the phone with any major credit card.
What happens if my movers don't show up?
Since our earliest days in 2008 we have never missed a service. Barring anything cataclysmic, if we say we will be there, we will be there.
What are your rates?
If you fill our simple Request Form, you will be brought to a page that let’s you see our Hourly Rates.
Do you offer any discounts?
Yes! Although only during certain times of the year. Feel free to ask our Moving Consultants if we’re currently offering any Discount Days.
We also offer a special rate on our Muscle Boxes for anyone that has scheduled a moving service for us.
Do Your Movers Arrive at a specific time or is it an Arrival window?
With how we schedule our crews, we aim to arrive at the specific time you schedule with us.
Based on the information we track, we start services within 30 minutes of our scheduled start time on 9 time out of 10. Sometimes that means starting early, sometimes that means starting a little later.
If we are ever running late, we will let you know as soon as we know.
Will you Pad Or Wrap My Items?
As part of our standard procedure, we will always wrap items that you ask us to wrap.
If you are utilizing our services for your whole move, meaning if we are loading the items at one location and unloading them at another, we will also pad your items with moving blankets.
If you are only utilizing our services for only the loading portion and you provide padding materials, or purchase or rent our moving blankets, we will pad your items.
If you would prefer to only pad and/or wrap some items to save time, just let our Muscle Movers know and we will only pad and wrap those specific items. We require mattresses and box springs to be covered with a mattress bag prior to handling or transporting.
There are certain items like TVs, wall art, and lamps that aren’t easily wrapped with basic padding and wrapping. Please speak with our Moving Consultants to better understand what solutions we have to offer for those items.
When does hourly billing start?
We start billing at our hourly rate when our Muscle Movers arrive at your location and stop shortly before our Muscle Movers depart.
This means any travel between locations, once the service is started, is billed at our hourly rate.
Our one-time travel fee covers the time it takes for our Muscle Movers to get to and back from your service. That is calculated based on miles from our warehouse to the starting and ending points of your service and is part of the deposit we require to reserve time on our calendar.
What can you do to protect my floors?
There are a number of solutions we can offer to ensure your floors stay protected during your service.
We have various floor covering options, and we can create a staging area at the front entrance so we can remove and put on our shoes to avoid dirtying or damaging your floors.
Each option has it’s own set of pros and cons, which our Moving Consultants would be happy to walk you through so you find the solution that best suits your needs.
What happens if I have more items than I listed on my inventory?
This is a particularly great question. When scheduling a service, we commit to moving everything you communicate to our Moving Consultants. This is reflected in the confirmation email we send out shortly after booking, where you can see your inventory as our Moving Consultants recorded it.
There are a handful of unique circumstances that might not allow us to achieve this 100% of the time. Those are also communicated in the confirmation email.
Please call our Moving Consultants as soon as possible if you realize you have more items then is listed on your inventory list. If we are able to accomodate the additional items, we will update your inventory list and any other details then send a new confirmation email. This may occasionally require that we add more Muscle Movers to your service.
If you or our crew realizes you have more items than is listed on your inventory during your service, we will have a conversation about what to prioritize and do our best to move as much as we possibly can in your scheduled time, but we may not be able to get everything as we have commitments to other customers.
We cannot stress how important it is that we get an accurate inventory. It help us ensure we have enought time set aside to complete your service, and it helps us appropriately set expectations around costs.
What happens if I don't pay my bill on time?
All moving charges are due upon completion of the service. Invoices that are 45 days past due will incur a 5% late fee. At 75 days past due, the late fee increases to 10% of the invoice amount. At 100 days past due, the late fee will increase to 35% of the invoice amount and will be transferred to a collections agency.
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