Frequently Asked Questions
Are you Insured?
Yes, we are bonded, licensed and insured. We meet all MNDOT insurance requirements of professional moving companies in Minnesota. You can request a copy of our insurance policies by contacting our office. The Muscle Movers are employees of College Muscle Movers, LLC and are covered under our worker compensation insurance.
Are You Licensed?
Yes, we are licensed in Minnesota to move household goods. Our license number is #373531.
What precautions are you taking in regards to COVID-19?
Learn more here.
Should I tip My Movers?
Tipping is greatly appreciated by our Muscle Movers. If they work hard for you, show them your appreciation by including gratuity.
What payment methods do you accept?
Will the Muscle Movers help disassemble, reassemble or arrange my furniture?
Yes! Our Muscle Movers are knowledgeable in basic disassembly and reassembly, and are able to arrange furniture and place boxes in requested locations. For more information on ways that we can help make your move easier, use our printable Moving Readiness Guide.
Do I need to empty the drawers on my dresser?
While it is not absolutely necessary, we STRONGLY recommend you do. Leaving clothes or other items in the dresser will make the item much heavier and more difficult to handle for our Muscle Movers. This can lead to damage and slow the move down more than having a few extra boxes of clothes.
Do you Require a deposit?
Yes – we require a deposit to reserve time on our calendar. It is equal to the service minimum plus our one-time travel fee.
We consider the deposit a mutual promise between us and our customers; we are 100% committed to you, and we reasonably expect that you intend to use our services or notify us of cancellation within an appropriate amount of time.
The deposit is fully refundable with at least three (3) days notice of cancellation. Within three (3) days of your reservation you may still reschedule your move, subject to our availability, and your deposit will transfer with your new reservation. It becomes non-transferable within 24 hours of your reservation because, by that point, we have most likely lost the ability to reschedule a new customer in place of your reservation.
The deposit is due upon securing your reservation and can be paid over the phone with any major credit card.
What happens if my movers are late or don't show up?
We will never cancel on you, so if your moving team is late just call our office. Unlike other moving companies who overbook their calendar in order to maximize their profits, College Muscle Movers only books services that we are certain we can complete.
Not only will we always show up, we expect our moving teams to arrive on time. We’re so confident in our ability to be there for you when you need us that we have an On-Time Guarantee. If we show up an hour late or more, you get $100 off your bill, no questions asked. Click here to learn more.
What are your rates?
Please fill out our simple Request Form to see our full Hourly Rates.
Do you offer any discounts?
Yes! Although only during certain times of the year. Feel free to ask our Moving Consultants if we’re currently offering any Discount Days.
We also offer a special rate on our Muscle Boxes for anyone that has scheduled a moving service with us.
Do Your Movers Arrive at a specific time or is it an Arrival window?
When you book a moving service with us, we will provide a designated starting time and do our best to arrive promptly at that time. 90% of our services start within 30 minutes of the scheduled start time!
If we are ever running late, we will let you know as soon as we know. Learn more about our On-Time Guarantee.
Will you Pad Or Wrap My Items?
As part of our standard procedure, we will always wrap items that you ask us to wrap.
If we are loading and unloading your items within the same service we will also protect your items with thick moving pads.
If we are only loading your items into a moving vehicle or storage container that you provide, we are unable to use our moving pads. In such cases it is recommended that you purchase our moving pads or provide your own. Our Muscle Movers will be happy to apply the pads and wrap to your items.
If you would prefer to only pad and/or wrap some items to save time, just let our Muscle Movers know and we will only pad and wrap those specific items. We require mattresses and box springs to be covered with a mattress bag prior to handling or transporting.
There are certain items like TVs, wall art, and lamps that aren’t easily wrapped with basic padding and wrapping. Please speak with our Moving Consultants to better understand what solutions we have to offer for those items. Use our printable Moving Readiness Guide for additional guidance on preparing and protecting your items.
When does hourly billing start?
We start billing at our hourly rate when our Muscle Movers arrive at your location and stop shortly before our Muscle Movers depart.
Please note that any travel between locations, once the service is started, is billed at our hourly rate.
Our one-time travel fee covers the time it takes for our Muscle Movers to get to and back from your service. That is calculated based on miles from our warehouse to the starting and ending points of your service and is part of the deposit we require to reserve time on our calendar.
What happens if I have more items than I listed on my inventory?
This is a particularly great question. When scheduling a service, we commit to moving everything you communicate to our Moving Consultants. This is reflected in the confirmation email we send out shortly after booking, where you can see your inventory as our Moving Consultants recorded it.
There are a handful of unique circumstances that might not allow us to achieve this 100% of the time. Those are also communicated in the confirmation email.
If you realize you have more items then is listed on your inventory list it’s important that you notify our Moving Consultants as soon as possible. If we are able to accomodate the additional items, we will update your inventory list and any other details then send a new confirmation email. This may occasionally require that we add more Muscle Movers to your service.
If you or our crew realizes you have more items than is listed on your inventory during your service, we will have a conversation about what to prioritize and do our best to move as much as we possibly can in your scheduled time. However, we may not be able to get everything as we have commitments to other customers. In these cases we will help you schedule a follow-up service as soon as possible, if necessary.
We cannot stress how important it is that we get an accurate inventory. Nearly 10% of services have some amount of excess inventory. Providing an accurate inventory helps ensure we have enough time set aside to complete your service, and it helps us appropriately set expectations around costs.
What can you do to protect my floors?
There are a number of solutions we can offer to ensure your floors stay protected during your service.
We have various floor covering options, and we can create a staging area at the front entrance so we can remove and put on our shoes to avoid dirtying or damaging your floors.
Each option has it’s own set of pros and cons, which our Moving Consultants would be happy to walk you through so you find the solution that best suits your needs.
DO YOU REMOVE OR INSTALL TV WALL MOUNTS, HANG PICTURE FRAMES, OR HANDLE OTHER HOME IMPROVEMENTS?
Yes! Our Home Improvement service handles all those tasks and more. Our technicians are highly trained and experienced in almost any maintenance task you may encounter during your moving experience. We can even complete improvements on your new home! Use our printable Moving Readiness Guide to help determine when to plan each step of your move, including home maintenance, packing and cleaning.
Do you move outside of Minnesota?
Yes, we do! We are fully licensed and able to help you get anywhere in the continental U.S. Reach out today for a free cost estimate.
What happens if I don't pay my bill on time?
All moving charges are due upon completion of the service. Invoices that are 45 days past due will incur a 5% late fee. At 75 days past due, the late fee increases to 10% of the invoice amount. At 100 days past due, the late fee will increase to 35% of the invoice amount and will be transferred to a collections agency.
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