Yes, we are licensed both in Minnesota and across the country: MN DOT# 373531 and US DOT# 1443087.

Learn more here.

Tipping is greatly appreciated by our Muscle Movers. If they work hard for you, show them your appreciation by including gratuity.

We currently accept all major credit cards and ACH, and process our payments through Xero or GoCardless depending on your payment method.

Please note there is a 3.2% processing fee anytime payment is made with a credit card.

Yes! Our Muscle Movers are knowledgeable in basic disassembly and reassembly, and are able to arrange furniture and place boxes in requested locations. For more information on ways that we can help make your move easier, use our printable Moving Readiness Guide.

While it is not absolutely necessary, we STRONGLY recommend you do. Leaving clothes or other items in the dresser will make the item much heavier and more difficult to handle for our Muscle Movers. This can lead to damage and slow the move down more than having a few extra boxes of clothes.

Yes – we require a deposit to reserve time on our calendar. It is equal to the service minimum plus our one-time travel fee.

We consider the deposit a mutual promise between us and our customers; we are 100% committed to you, and we reasonably expect that you intend to use our services or notify us of cancellation within an appropriate amount of time.

The deposit is fully refundable with at least three (3) days notice of cancellation. Within three (3) days of your reservation you may still reschedule your move, subject to our availability, and your deposit will transfer with your new reservation. It becomes non-transferable within 24 hours of your reservation because, by that point, we have most likely lost the ability to reschedule a new customer in place of your reservation.

The deposit is due upon securing your reservation and can be paid over the phone with any major credit card.

Since our earliest days in 2008 we have never missed a service. Barring anything cataclysmic, if we say we will be there, we will be there.

Please fill out our simple Request Form to see our full Hourly Rates.

Yes! Although only during certain times of the year. Feel free to ask our Moving Consultants if we’re currently offering any Discount Days.

We also offer a special rate on our Muscle Boxes for anyone that has scheduled a moving service with us.

When you book a moving service with us, we will provide a designated starting time and do our best to arrive promptly at that time. 90% of our services start within 30 minutes of the scheduled start time!

If we are ever running late, we will let you know as soon as we know.

As part of our standard procedure, we will always wrap items that you ask us to wrap.

If we are loading and unloading your items within the same service we will also protect your items with thick moving pads.

If we are only loading your items into a moving vehicle or storage container that you provide, we are unable to use our moving pads. In such cases it is recommended that you purchase our moving pads or provide your own. Our Muscle Movers will be happy to apply the pads and wrap to your items.

If you would prefer to only pad and/or wrap some items to save time, just let our Muscle Movers know and we will only pad and wrap those specific items. We require mattresses and box springs to be covered with a mattress bag prior to handling or transporting.

There are certain items like TVs, wall art, and lamps that aren’t easily wrapped with basic padding and wrapping. Please speak with our Moving Consultants to better understand what solutions we have to offer for those items. Use our printable Moving Readiness Guide for additional guidance on preparing and protecting your items.

We start billing at our hourly rate when our Muscle Movers arrive at your location and stop shortly before our Muscle Movers depart.

Please note that any travel between locations, once the service is started, is billed at our hourly rate.

Our one-time travel fee covers the time it takes for our Muscle Movers to get to and back from your service. That is calculated based on miles from our warehouse to the starting and ending points of your service and is part of the deposit we require to reserve time on our calendar.

There are a number of solutions we can offer to ensure your floors stay protected during your service.

We have various floor covering options, and we can create a staging area at the front entrance so we can remove and put on our shoes to avoid dirtying or damaging your floors.

Each option has it’s own set of pros and cons, which our Moving Consultants would be happy to walk you through so you find the solution that best suits your needs.

Yes! Our Home Improvement service handles all those tasks and more. Our technicians are highly trained and experienced in almost any maintenance task you may encounter during your moving experience. We can even complete improvements on your new home!

This is a particularly great question. When scheduling a service, we commit to moving everything you communicate to our Moving Consultants. This is reflected in the confirmation email we send out shortly after booking, where you can see your inventory as our Moving Consultants recorded it.

There are a handful of unique circumstances that might not allow us to achieve this 100% of the time. Those are also communicated in the confirmation email.

If you realize you have more items then is listed on your inventory list it’s important that you notify our Moving Consultants as soon as possible. If we are able to accomodate the additional items, we will update your inventory list and any other details then send a new confirmation email. This may occasionally require that we add more Muscle Movers to your service.

If you or our crew realizes you have more items than is listed on your inventory during your service, we will have a conversation about what to prioritize and do our best to move as much as we possibly can in your scheduled time. However, we may not be able to get everything as we have commitments to other customers. In these cases we will help you schedule a follow-up service as soon as possible, if necessary.

We cannot stress how important it is that we get an accurate inventory. Nearly 10% of services have some amount of excess inventory. Providing an accurate inventory helps ensure we have enough time set aside to complete your service, and it helps us appropriately set expectations around costs.

Yes, we do! We are fully licensed and able to help you get anywhere in the continental U.S. Reach out today for a free cost estimate.