How We Care: Protecting Your Items

There are many variables to consider when moving. Who’s going to help me? How will I be transporting my items? How’d I get this couch in here? But, one of the greatest worries customers have when moving, is whether or not their friends, family or movers will take care of their items. College Muscle Movers works hard to train our Muscle Movers in a way that keeps your items as safe as possible, without wasting time.

 

Preparation:

Our Muscle Mover Mentality at College Muscle Movers is, “show you care by how you move.” Each time we bring an employee onto our staff, we make sure they align with our core values and team standards. We then train them in methods that we’ve tested over the 10 years we’ve been in business.

When it comes to a service specifically, we  begin with our Moving Consultants discussing and understanding the details of your move. This ends with a recommendation and explanation as to why we believe it best suits you.. If you would prefer to make your move as affordable as possible, and don’t mind doing a few things yourself, we’ll take that into account.

If you decide to book with us, we send out a confirmation email, which asks you to confirm the details we discussed. We like to be thorough. Two days prior to your service, we give you a call to check-in and double check the details one last time. We know things can change, and we know there’s a lot on your mind. The confirmation call is an opportunity to ask any final questions as well as let us know of any changes to your service that may have came about after you booked it.

 

Execution:

The booking process is all about properly setting your expectations. But, on move day, we seek to exceed your expectations.

From the moment our Muscle Movers leave the warehouse to the moment they drive away, they follow the tried and true College Muscle Movers process. We  always begin with a thorough walkthrough, which allows us to understand where everything is and develop a strategy on how to complete the move as safely and efficiently as possible.

Whether we are providing a Muscle + Truck, Vault, or Labor Only service we promise that our Muscle Movers will always do things the College Muscle Movers’ way. This means proper use of equipment, padding and wrapping items, and properly packing your items into our moving truck.

In doing so, we maintain one of the lowest damage rates in the industry. While most other companies hover around the 25% industry average, we have managed to stay around 1%. Pretty neat to be able to say we are 25 times safer than the average professional moving company.

 

Wrap-up:

At the end of the day, we recognize that it’s your money, time, and items. That’s why we’re diligently working to provide the best moving experience possible!

When your Muscle Movers have finished the service, they check in with you before considering the job done. This is your opportunity to address any comments or concerns that you may have.

Ultimately, we commission our Muscle Movers to “show you care by how you move.” This mentality permeates throughout our company!

Moving in the Minnesota Winter

While the Minnesota winter brings beautiful settings and plenty of fun for the family, it can create lots of stress for those moving.  Here at College Muscle Movers, we pride ourselves on our dependability. Any weather condition that Mother Nature throws at us, we will be there to help. But how have we learned to handle the weather?

There are several things that we do to prepare ahead of time and during the move to ensure a smooth, safe move.

 

Clear Paths, Full Hearts, Can’t Lose.

A safe path to the truck is most important. If one is not readily availble we will use shovels to clear the way.  Our movers also bring along enough salt for their entire day of moves, just to be safe. As all Minnesotans know, carrying anything (groceries, boxes) on ice is hardly a relaxing experience. Because this process takes time it is always best to be prepared.  Shoveling and salting prior to your mover’s arrival will save you money.

 

 

Protect Your Items. Keep Them Dry.

To protect your items from the elements our movers use extra padding on any items that absolutely cannot get wet and use the shrink wrap generously.  For your bed, our movers always have mattress bags on hand for at a reasonable price, which completely wrap your mattress or box spring and seal to protect them. We like to say mattress bags are the world’s cheapest insurance plan.

 

Protect Your Floors.

Snow and ice, often means wet and muddy shoes/boots. To protect your home we usually use one of two methods. Most commonly, we will lay out a couple moving pads at the front door, remove our shoes, move a handful of items to that area, put our shoes back on then move the items to the truck. Alternatively, we’ll remove our shoes and put them back on for each item. Both solutions add more time, but also mean you won’t need to do as much clean-up after the move.

 

Our Friendly, Neighborhood Operations Specialists.

Finally, our Operations Team is always checking in with our Muscle Movers to ensure that they are prepared for the day.  Whether it be making sure they packed an extra layer of clothing to stay warm or supplying a little extra salt for the day, our goal is to always be ready for whatever weather brings.

While Minnesota doesn’t always make moving easy on us, here at College Muscle Movers we’re always working hard to be prepared for whatever weather comes our way. We hope that this information helps to ease any stress about a winter move and helps to prepare you for the season as well. As is always the case, if you’re concerned about incoming weather on your move day. Don’t hesitate to call us and speak with one of our Moving Consultants or Operations Specialists.

Zooming In On CMM

The Inimitable Brandon VongkeoHere at College Muscle Movers, we strive to provide the best possible service. We want to make sure the people moving your possessions are strong, smart, and dedicated. That’s why we employ college athletes and recent graduates from around the Twin Cities— they know the value of hard work, and they have the skills to work efficiently.

We figured a quick interview session with some of them might help you get to know us a little better, so we’ll be running a series of these interviews. This time, we talked with Senior Muscle Mover Brandon Vongkeo.

 

 

 

 

 

How long have you been working here?

I think I started just over a year ago. February 14, 2014.

How did you decide on College Muscle Movers? Did you have previous moving experience?

I knew a lot of the guys here already. Cammie G, T-Jack, Tripp, Kirk: a whole bunch of people.

What’s the connection? Were you already in the Twin Cities?

School! I study at Hamline with a number of those guys.

What do you study?

Psychology. It’s something that’s always kind of grabbed my attention. I also do OT training, and I’ll be picking up a double major. That’s something Hamline strongly encourages.

Intense. Ok, so you’ve been here a year, you know a bunch of the guys here: what’s something that’s really changed since you started?

There were lots of new faces over the last year, especially as we switch semesters. Overall, things just seem a bit more organized. It seems like we’re making steps in the right direction that way.

Speaking of job stuff, what’s something that changes on the job itself? Responsibilities vary from the new Freshman movers to seasoned Senior veterans.  How has it changed for you?

Hm. That’s a good question. Getting bumped up to Senior does mean more responsibility, but the job isn’t really that different.

Right. Similar tasks, but you’re in charge of the details— how to get things done is up to you.

Yeah. I think one of the biggest things is realizing just how much you’ve learned. You get put with newer guys, so you can help coach them in the job. It isn’t until you start trying to carry couches around corners that you realize they haven’t been moving every day for the last year. It’s so easy to forget that everyone starts somewhere. Not only that, working with new people makes you realize that sometimes there are little things you forget. The extra responsibility holds you more accountable, makes you more conscious of what you’re doing.

Speaking of coaching, you’re a football player, right?

Yep. Left guard.

Do you think there’s any good crossover between football and moving?

Totally. First of all, it helps with mental discipline. From football and weight training, you know that even if the job gets tough, it’ll end at some point. You just need to keep pushing through to the finish. Also, they both take strength and endurance. Doing both helps maintain that.

What’s the hardest thing you’ve had to move?

The credenza. We had to move this huge credenza through a series of really narrow apartment hallways. It was probably 500 pounds, and really long. We put it on dollies at first, trying to roll it, but it just wouldn’t fit around any of the tight corners so we had to keep lifting it up and twisting it around to get it through. Then, finally, it won’t go through the final door into the apartment itself. Just no way to fit it in. So we brought it down to the parking garage, going back through all those narrow hallways. Then the customer’s mother said she would be interested in it, if it fit in her apartment. She lived up on the second floor. So we brought it back up. It was a long process.

Wow. Life of a mover. Well, I hope you don’t get too many more credenzas like that in the future. Thanks for the interview, Brandon! Good luck with school and football and future moving!

Zooming In On CMM: TJ Palme

Here at CMM, we want to provide the best possible service. We want to make sure the people moving your stuff are strong, smart, and dedicated. That’s why we employ college athletes and recent graduates— they know the value of hard work.

We figured a quick interview session with some of them might help you get to know us a little better, so we’ll be running a series of these interviews. This time, we tracked down TJ Palme.

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So, TJ, where are you from originally?

Des Moines, Iowa

And what brought you to the Twin Cities?

I attend the University of Northwestern-St. Paul, so that brought me the Twin Cities.

What are you studying over there?

My degree will be Biblical Studies with an emphasis on Ministry

Awesome. Do you think you’ll try to stick around here after you finish?

I hope so, I really love this area.  Some things would need to fall into place but I certainly have my fingers crossed!

How’d you end up at College Muscle Movers?

Before attending UNWSP I looked at their student jobs website and saw a thread for CMM.  I had some moving experience in the past so I gave it a shot and got in contact with management.

Well, we’re glad to have you. Also, I hear you may have some passing interest in football. True?

Sure is. I have a long history with the game.  I played a couple years of D1 football down at Western Illinois university before transferring to UNW.  I now play football at school up here and am an avid fan of the game.

What position(s) do you play?

I play left tackle on offense and a few special teams

Would you say that your history in football has helped you off the field? I have to imagine it’s nice for moving.

Yeah, it sure has.  I spent a lot of time in the weight room for many seasons of playing and it turns out that squatting weight on a bar and squatting to pick up a piano are not that different.

Speaking of pianos— what would you say the craziest or most unusual thing you’ve moved was?

That’s a tough question, the people we move always have really interesting stuff but I would say that the most unusual thing was a large stone statue of a lion

Woof. Sounds heavy.

It certainly was.

What’s your favorite part of working at CMM?

Honestly its a combination between the guys that I work with every day and the flexible scheduling.  It is very nice to be able to work around a busy schedule of school and sports without worrying.  Also, all of our employees are hard working guys who are very fun to work with

Well said. I couldn’t agree more with you. Now, you’ve already mentioned how busy you are with sports and school— do you ever get any time for any fun stuff? What do you do in your free time?

In the free time I get I enjoy taking trips down to Iowa city to visit my beautiful fiancé and I also enjoy playing video games

Fiancé! Congratulations. It sounds like you lead a charmed life, TJ. Let’s finish this interview with a zany curveball. If you had to get rid of one U.S. state, which would you choose and why?

I’m going to go ahead and say Wisconsin, I really really really dislike the Green Bay Packers

But the cheese, TJ! What would we do without all that cheese?!

I think I’d manage without cheese if it meant no more Packer fans

Yeah, we can always get more cheese. Well, it’s nearing the heart of the holidays, I’ll let you go. Thanks a ton for the chat, TJ!

 

Zooming In On CMM: Phil Anderson

Here at CMM, we want to provide the best possible service. We want to make sure the people moving your stuff are strong, smart, and dedicated. That’s why we employ college athletes and recent graduates— they know the value of hard work.

We figured a quick interview session with some of them might help you get to know us a little better, so we’ll be running a series of these interviews. This time, we tracked down Phillip “Phil” Anderson.

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So, Phil. Where are you from?

Edina, MN

And where did you go to school?

University of Wisconsin Stout

What did you study over there?

Business and Property Management.

When did you first start working at College Muscle Movers?

December of 2012, I think, although I haven’t worked here the whole time. I took time off to take some home inspection classes. After that, I worked on a ranch in Colorado for 6 months. That was an experience.

Wow. That sounds awesome. What sort of stuff did you do out there?

Oh, you know— cowboy stuff. Just took care of hundreds of horses. Riding, roping, hiking. Putting up fences. All that kind of stuff.  Most of the people working were around my age. A lot of adventurous types. It was a really great group, and I met a lot of interesting co-workers and guests.

Guests?

Yeah, we helped with guests at the ranch, too. No celebrities, but there were a lot of very wealthy people. Again, interesting experience. A number of times I picked up guests from the private airport near us.

Well, it sounds like quite an adventure. It’s good to have you back here at CMM. Which brings up an interesting question— have you noticed any changes in the company since coming back?

There are a fair number of new faces, but also some familiar ones, which is nice. People still help each other out, and that helps foster a great environment. There’s a little something that’s different, too, but it’s hard to pin down. It feels a little more structured? Organized?

I’d actually agree with that. I think it makes sense for a young company. Things just keep getting tweaked, evolving one step at a time. Which brings us to our next question: you’ve seen some changes in the company, and done your fair share of moves. What do you think is the most interesting move you’ve ever done?

There was a move in St. Paul where we moved these massive LiteBrite boards, do you know what those are?

Uhhh. I don’t. (Didn’t, anyway. Check out Lite-Brites).

Basically we moved these giant glowing boards that were planted with colored pegs. It was for a giant mural in St. Paul, down at Union Depot. I think it’s in Guiness as the largest Lite-Brite display in the world. Anyway, the pieces of it were huge, almost too big to get in the truck, but we managed to figure it out. (Interviewer’s note: You can see the story on CBS.)

So what do you do when you’re not lifting couches or oversized art mural pieces?

Oh, you know, fishing, splitting wood. Wrestling bears. Taming wolves. That sort of thing.

Ok. Let’s finish off the interview with some word association. I’ll say a word, and you tell me the first thing that pops into your mind.

Gatorade

Drink

Ping-pong

Domination

Blanket

Cuddle

Hamburger

Delicious

Bacon

Delicious

Military

Hero

Jim Carrey

Lloyd Christmas

Mop

Nope

Thanks, Phil.

No problem.

Zooming in On CMM: Jonathan Halquist

A number of factors separate College Muscle Movers from the rest of the herd. First and foremost is our focus on  employing highly driven and intelligent individuals. We want to make sure the people moving your stuff are strong,  smart, and dedicated. That’s why we employ college athletes and recent graduates— they know the value of hard  work.

We figured a quick interview session with some of our movers might help you get to know us a little better, so we’ll be  running a series of these interviews. This time, we tracked down Jonathan Halquist, one of our Senior Muscle  Movers.

Muscle Movers from left to right: David Hale, Jonathan Halquist, and James Welck
Muscle Movers from left to right: David Hale, Jonathan Halquist, and James Welck

 

So. Let’s start simple. Where are you from?

Duluth, Minnesota— born and raised.

How long have you been working at College Muscle Movers?

About a year now, give or take a few weeks.

And you’re in school, right?

Well, I actually graduated recently from St. Olaf college.

Where’s that?

It’s south of the Twin Cities, just down 35.

Ah! What did you study?

I completed my degree in studio art and media studies, although I guess I studied a lot of other things.

An art major! Tough field. Have you found any use for that after school?

I have! Currently I’m working with CMM to produce a variety of marketing and promotional materials, which is great. It’s really nice to be involved in fresh projects. I have also done some freelance graphic design work for a few clients, ranging from Minneapolis all the way out to New York City.

You’re a Senior Mover here. What does that mean?

I am a senior mover, which means I drive the trucks from location to location and also coordinate and lead teams of movers. Formally, I ensure that services are performed safely and efficiently to the standards of CMM. In a nutshell, that means I make sure moves are running smoothly.

Speaking of nutshells, do you have a favorite nut? Healthy proteins are important on the job!

Pistachios, probably.

What do you do with your free time?

In my free time I play violin in a swing band. That ends up taking more time than you might expect. I’m also independently studying computer science.

Whoa. Violin and computer science, eh? Those two seem pretty different.

Well, I think it’s important to have diverse interests. I’ve been playing violin since I was little, so there’s that. It’s a lot of fun to just get up on stage and express yourself through an instrument. The computer science is newer. It’s sort of an overlooked subject by a lot of people. If you think about it, computer science is the foundation for a lot of modern day life— programs and software govern everything from phones and music players to cars and ovens.

What’s the heaviest item you’ve ever moved on the job?

Probably a piano. Sometimes you end up with a heavy piano that has to go up a couple flights of winding stairs, and that’s almost always a killer.

What’s your favorite thing about working at CMM?

Well, I appreciate the flexibility. Like I said, I have a fair number of interests outside of work, and CMM is accommodating in giving me time to pursue them. The best is probably the people, though. It’s a good group of guys, and solid camaraderie can be hard to find in the workplace.

Awesome. Thanks, Jon!

No problem.