How We Care: Protecting Your Items

There are many variables to consider when moving. Who’s going to help me? How will I be transporting my items? How’d I get this couch in here? But, one of the greatest worries customers have when moving, is whether or not their friends, family or movers will take care of their items. College Muscle Movers works hard to train our Muscle Movers in a way that keeps your items as safe as possible, without wasting time.

 

Preparation:

Our Muscle Mover Mentality at College Muscle Movers is, “show you care by how you move.” Each time we bring an employee onto our staff, we make sure they align with our core values and team standards. We then train them in methods that we’ve tested over the 10 years we’ve been in business.

When it comes to a service specifically, we  begin with our Moving Consultants discussing and understanding the details of your move. This ends with a recommendation and explanation as to why we believe it best suits you.. If you would prefer to make your move as affordable as possible, and don’t mind doing a few things yourself, we’ll take that into account.

If you decide to book with us, we send out a confirmation email, which asks you to confirm the details we discussed. We like to be thorough. Two days prior to your service, we give you a call to check-in and double check the details one last time. We know things can change, and we know there’s a lot on your mind. The confirmation call is an opportunity to ask any final questions as well as let us know of any changes to your service that may have came about after you booked it.

 

Execution:

The booking process is all about properly setting your expectations. But, on move day, we seek to exceed your expectations.

From the moment our Muscle Movers leave the warehouse to the moment they drive away, they follow the tried and true College Muscle Movers process. We  always begin with a thorough walkthrough, which allows us to understand where everything is and develop a strategy on how to complete the move as safely and efficiently as possible.

Whether we are providing a Muscle + Truck, Vault, or Labor Only service we promise that our Muscle Movers will always do things the College Muscle Movers’ way. This means proper use of equipment, padding and wrapping items, and properly packing your items into our moving truck.

In doing so, we maintain one of the lowest damage rates in the industry. While most other companies hover around the 25% industry average, we have managed to stay around 1%. Pretty neat to be able to say we are 25 times safer than the average professional moving company.

 

Wrap-up:

At the end of the day, we recognize that it’s your money, time, and items. That’s why we’re diligently working to provide the best moving experience possible!

When your Muscle Movers have finished the service, they check in with you before considering the job done. This is your opportunity to address any comments or concerns that you may have.

Ultimately, we commission our Muscle Movers to “show you care by how you move.” This mentality permeates throughout our company!